FAQ
Answers to the questions we are asked most often.
How do I book a ticket?
Search for your route on the home page, pick a departure, choose your seat, and pay. Your ticket reference is emailed to you as soon as payment clears.
Do I need to print my ticket?
No. Showing the booking reference on your phone at the counter or to the driver is enough.
Can I change my travel date?
Date changes depend on the operator. Contact us with your booking reference and we will tell you what is possible.
What should I do if I cannot find my booking confirmation?
Check your spam or junk folder first. If it is not there, contact us with your booking reference and we will help.
How early should I arrive before departure?
Please arrive 30 to 60 minutes before your departure time to allow for check-in and boarding.
What happens if I miss my departure?
A missed departure is generally treated as forfeited and may not be refundable, but this depends on the operator's policy.
Can I request a refund for my booking?
Refund requests are subject to the operator's cancellation and refund policy.
I am having trouble with a payment or booking. What should I do?
Please make sure your internet connection is working and your payment details are correct. If the problem continues, contact our support team with your booking details.